![]() ![]() With more time available, the team can focus on tasks that deliver higher value to our customers,” said Isabel Carrascosa, Logistics Manager and head of the Esker implementation project at Suntory Beverage & Food Spain. “Esker has helped us improve our order process and allowed us to save time integrating orders in our SAP ® system. Esker has enabled Suntory to reduce its carbon footprint, use less paper and consumables, and provide a better work environment for its employees. With Esker’s automated order management, Suntory's Customer Service department was able to save 3,400 hours of administrative work in just one year, significantly decrease errors and gain greater visibility over the entire process.Īpart from improving the customer journey and experience, it was important for Suntory to align its digital transformation with its environmental policy and “Growing for Good” vision: the more the company grows, the greater the positive impact it can have on society and the environment. Esker Synergy AI automatically “learns” how to manage customer orders, while continuously improving its understanding of data over time to become increasingly accurate and efficient with the goal of completely touchless processing. ![]() One of the world’s leading beverage companies known for soft drink brands such as Schweppes ®, La Casera ®, TriNa ® and Sunny Delight ®, turned to Esker to reduce manual processing and related errors, and achieve a more efficient supply chain adapted to the needs of its distribution model.Įsker’s Order Management solution uses machine learning technology to address the most repetitive, low-value areas of order processing through one secure, centralized cloud platform. LYON, France & MIDDLETON, Wis.-( BUSINESS WIRE)- Esker, a global cloud platform and leader in AI-driven process automation solutions for finance and customer service functions, today announced that Suntory Beverage & Food Spain is automating its order management and customer service processes with Esker. ![]()
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